The Product
Every Patient Touchpoint.
One Platform.
From the moment a patient walks in to the moment they see a doctor — MOVO-X orchestrates the entire patient flow with AI at every step.
The Patient Journey With MOVO-X
Eight steps. Fully automated. Clinically sound.
Patient Arrives
Walks to MOVO-X kiosk in hospital lobby.
Identity Verified
MyKad / NRIC / Health Card scan. Name, DOB, address auto-filled. <1 second.
Insurance Checked
Real-time eligibility verification. Panel insurance, corporate coverage, self-pay routing. <2 seconds.
AI Triage BeginsAI
MOVO-X AI asks structured symptom questions in the patient's language. Natural conversation, not a form.
SOAP Note GeneratedAI
On-premise LLM structures symptoms into SOAP format. Acuity score assigned. Clinical handoff ready.
Queue Assigned
Patient routed to correct department + priority lane based on acuity. Wait time shown on kiosk and WhatsApp.
Payment Processed
Deposit, co-pay, or self-pay processed at kiosk. FPX, DuitNow, PayNow, NETS, Interac, Stripe.
Doctor Receives
Before entering the room, doctor sees: patient name, vitals history, SOAP triage note, acuity score. No verbal handoff needed.
Hardware + Software
Self-Service Kiosk
A purpose-built patient check-in terminal that handles identity, insurance, triage, payments, and queue assignment — in under 90 seconds.
MOVO-X Kiosk
Android 11+ · 32"+ touchscreen · Wall-mount or floor-stand
On-Premise AI Clinical Triage
MOVO-X AI runs inside the hospital network. Zero patient data leaves the building. Full clinical-grade SOAP output in under 4 minutes.
Model
MOVO-X AI Engine deployed on-premise inside hospital network
Zero PHI Egress
Patient data never leaves the hospital's private network
Symptom Collection
Conversational NLP — patient describes symptoms naturally, MOVO-X AI asks follow-up questions
SOAP Output
Structured Subjective / Objective / Assessment / Plan note ready for clinician review
Acuity Scoring
1–5 scale (1 = emergency, 5 = routine) based on symptom severity, vital risk factors, patient history
Language
Triage runs in patient's chosen language. SOAP note generated in English for clinical staff.
Integration
Pushes to HIS (KCIS, MyHealth, Dentitek, Medesync, NEHR) via REST API
Acuity Scale
1
Emergency
2
Urgent
3
Semi-urgent
4
Non-urgent
5
Routine
Live Queue — Cardiology
Patient #0042
Acuity 2
Now
Patient #0043
Acuity 3
~4 min
Patient #0044
Acuity 4
~11 min
Patient #0045
Acuity 5
~18 min
Refreshes every 30 seconds
Queue Intelligence
Smart Queue Management
ML-powered wait-time prediction and acuity-based routing ensures every patient gets seen in the right order at the right time.
ML wait-time prediction per department per hour of day
Acuity-based routing: urgent cases → priority lane, routine → standard queue
Staff dashboard: Live view of all queues across the hospital, 30-second state refresh
Patient notifications: WhatsApp + SMS when '3 patients ahead' and 'your turn now'
Analytics: Daily/weekly reports on queue performance, bottleneck departments, peak hours
Escalation alerts: If a patient's wait exceeds threshold or acuity rises, staff notified immediately
Enterprise Grade
Built for Hospital Groups, Not Single Clinics
The 4-tier tenancy model scales from a single clinic to a 30+ hospital group without architectural changes.
Country
Malaysia
Group
KPJ Healthcare
Hospital
KPJ Ampang Puteri
Department
Cardiology OPD
4-Tier Tenancy
Country → HealthcareGroup → Hospital → Department. Each tier has isolated data, configurable permissions, and separate admin dashboards.
86-Table Schema
PostgreSQL with row-level security enforced at every tenancy level.
Multi-Tenant Isolation
Hospital A cannot see Hospital B's data — enforced at the database layer, not the application layer.
Audit Trail
Every patient action, staff action, and system event logged with timestamp and actor.
Uptime SLA
99.9% — hospital operations cannot stop.
Connects to Your Existing Stack
MOVO-X is additive — it plugs into your HIS, payment rails, and identity systems. No rip-and-replace.
HIS / EMR
- KCIS (KPJ Healthcare)
- MyHealth (MOH Malaysia)
- Dentitek (Canada)
- Medesync (Canada)
- NEHR (Singapore)
- HealthHub (Singapore)
Payment Rails
- FPX (Malaysia)
- DuitNow (Malaysia)
- PayNow (Singapore)
- NETS (Singapore)
- Interac (Canada)
- Stripe (global)
Identity & Compliance
- MyKad SDK — JPNM Malaysia
- SingPass (Singapore, planned)
- OHIP — Ontario Health
- Insurance Panel APIs
See It in Your Hospital
We demo MOVO-X live on your patient flow — your country, your language, your insurance panels.
Book a Platform Demo →