FirstMark Capital
Investment Thesis
Technology-first investing. Back exceptional founders at the frontier of AI, data, and enterprise transformation.
Notable Portfolio
Why FirstMark Capital Should Back MOVO-X
FirstMark's thesis centres on platform-layer companies — software that entire industries run on. MOVO-X is building the healthcare OS for ASEAN: check-in, triage, queue intelligence, and payments all under a single 4-tier tenancy model. KPJ Healthcare's 30+ hospitals are live. This is the platform moment for the $45B ASEAN digital health market.
MOVO-X at a Glance
What We've Built
Self-Service Kiosk Platform
- MyKad / NRIC / Health Card scan — national ID auto-fill
- Insurance & eligibility verification in real time
- Multi-language: English, BM, Mandarin, Tamil, French
- Payment: FPX · DuitNow · PayNow · NETS · Interac · Stripe
MOVO-X AI Clinical Triage
- Natural language symptom collection at kiosk
- On-premise LLM processing — zero PHI leaves hospital network
- SOAP-format structured clinical handoff output
- Acuity scoring for clinical routing before doctor sees patient
AI Queue Intelligence
- ML-powered wait time prediction per department
- Clinical acuity-based routing (urgent → priority lane)
- WhatsApp + SMS real-time patient notifications
- Live staff dashboard — 30-second state refresh
Enterprise Architecture
- 4-tier tenancy: Country → HealthcareGroup → Hospital → Department
- 86-table RLS-enforced PostgreSQL schema
- Full audit logging (30+ action types, 7-year retention)
- 62/62 E2E tests passing in production
Traction
KPJ Healthcare — Anchor Prospect
ProspectMalaysia's largest private hospital group. Bursa-listed. JCorp majority. 30+ hospitals across 13 Malaysian states. Advanced discussions underway — significant potential for enterprise-wide AI triage, queue management, and kiosk check-in deployment.
Canada — Multi-Clinic SaaS
ActiveMulti-tenant SaaS active across Quebec and Ontario clinic networks. PIPEDA + Law 25 compliant. Interac and Stripe payments. Architecture validated across clinic groups.
Singapore — Enterprise Pipeline
PipelineFull PDPA (SG), HBRA, and NEHR integration architecture complete. PayNow + NETS + Stripe. English and Mandarin. Strong pipeline potential with Singapore hospital groups.
Let's Talk, FirstMark
We'd love to walk you through our product, architecture, and pipeline. If healthcare AI in ASEAN fits your mandate, we should have a conversation.